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Please note that Australian orders must add
Goods and Services Tax (GST) of 10%

Or Call now 03 95714801 or email sales@nucleuscomputer.com.au or Drop-in to 1/107 Grange Rd.,Carnegie 3163

 

   

Services

NEW!!
Telephone technical support $2 per min
Plus $10 Registration.

Must supply credit card details Ring now !! +61 3 9571 4801
A bit about ourselves...

Since Nucleus started operating in 1979, it has prided itself on being able to repair any fault on any equipment down to component level. Nucleus offers a minimum of three months warranty on parts and labour and are confident that you will be more than satisfied by the new working capacity of your equipment.

Nucleus services and repairs all of the following on a regular basis:

          - PC’s and compatible
          - Power supplies
          - Monitors and terminals
          - Laser printers and inkjet printers
          - Plotters and scanners
          - Drives and storage devices including Hard, Floppy, Tape, DAT, CD Readers and Writers
          - Notebooks
          - Network hardware including cabling and servers
          - And much more

Brand names are no boundary, Nucleus is fully versed with the repair techniques of all brands including Compaq, Fujitsu, NEC, Epson, IBM, Hewlett Packard and Toshiba. Our pricing system is comprehensive, competitive and designed to cater for any request. Our service staff are more than willing to guide you through the steps of identifying your equipment and give you the price for the services that you need.


Nucleus offers
HOURLY RATE CONTRACTS
HARDWARE MAINTENANCE AGREEMENTS
SYSTEM UPGRADES
PRINTER REPAIR
GENERAL REPAIR
TELEPHONE TECHNICAL SUPPORT

HOURLY RATE SERVICE CONTRACTS
Provides:
  • YOUR OWN COMPUTER SUPPORT ON-SITE
  • COST EFFECTIVE ALTERNATIVES TO FULL TIME STAFF
  • ACCESS TO A TEAM OF SPECIALISTS
  • VAST EXPERIENCE ON ALL EQUIPMENT
  • FAST RESPONSE AND TURNAROUND
  • GUARANTEED REPAIR
  • IMMEDIATE ACCESS TO A LARGE INVENTORY OF PARTS
  • LINUX AND MICROSOFT NETWORK EXPERTISE


Employ Nucleus Computer Services at up to 50% off normal rates
40 hours a month for only $48 an hour on-site for $1920
or 10 hours a month for $60 an hour on-site for $600. 


HARDWARE MAINTENANCE AGREEMENTS
FIXED PRICE SERVICE CONTRACTS PROVIDES:
  • ONE YEAR ON-SITE SERVICE
  • MAXIMUM 4 HOUR CALL OUT TIME
  • INCLUDES ALL PARTS AND LABOUR (EXCEPT CONSUMABLES AND PRINT HEADS)
  • PRIORITY TURNAROUND
  • TWO PREVENTATIVE MAINTENANCE CALLS PER YEAR

SYSTEM UPGRADES
  • STOP WASTING TIME ON SLOW COMPUTERS

For example, you may have an older computer, which is doing a great job but has run out of speed. Upgrade your computer with a faster CPU and more memory for an affordable price, including installation. Call for more information and specifications. 


PRINTER REPAIR
  • SERVICE YOUR PRINTERS LIKE NEW

  • A COST-EFFECTIVE ANSWER TO BUYING A NEW PRINTER IS HERE

One service call to Nucleus can transform your printer to a high quality instrument that performs better than a new one.
After 31 years of experience, we service all makes and models. No matter how old your printer is, or whether it’s laser, or ink jet, we can make it new.
For your printers best interest, check it in to Nucleus now for its yearly preventative maintenance service.
Nucleus offers on-site repairs and 7 day service.

Your "NEW" printer costs only $72* and comes with a Nucleus guarantee of quality workmanship.
*Price excludes replacement parts and call-out fee and high end printers


GENERAL REPAIR

Call out fee (On Site Only)
Up to 10km radius from Nucleus (inc. CBD) $77 (Includes 1st 20mins free)
11km to 20km radius from Nucleus $90
Radius greater $30 + $60/hr travel time
Normal Service Fees
Service labour $96 per hour
Extra time per quarter of an hour $24 per hour
Successful job fixing minimum fee (up to 50 minutes) $96
Priority Service Fees
Service labour $120 per hour
Minimum charge $90
Call out fee extra $45
Other charges
Booking in Fee (included in diagnostic charge) $24
Quotation and diagnostic $77
Management Consulting $120 per hour
Microsoft Server Installation, repair and upgrade: Networking $120 per hour
Insurance claim reports and appraisals $96
Standard courier pick-up or delivery $16.50
Personal courier pick-up or delivery $33

COMMON REPAIR TASKS (Note: Estimates Only)

Desktop  
Replace power supply includes checking of system and power adapter $134
Replace computer component $77*
Notebook  
Replace power supply includes checking of system & power adapter $99
Replace DC power jack socket including socket $192
Software  
Windows operating system reinstall with factory supplied software $96
Extra if no recovery software $48
Corrupted windows, repair using a quick technique $96
Corrupted windows, through repair using advanced techniques  $192
Antivirus  
Antivirus program install $48***
Scan and remove viruses and malware $48**
Virus removal using advanced techniques $192

* Price may vary depending on complexity

** We do not guarantee that windows will work perfectly as not all viruses can be detected and windows files may be corrupted

*** Minimum charges for repair is $77

Notes
Charges are based on 15 minute increments.
For minimum charges for on site service, add the call out fee.
For after hours work, double normal charges.

 

EMAIL TECHNICAL SUPPORT
Email technical support at techsupport@nucleuscomputer.com.au
TELEPHONE TECHNICAL SUPPORT
Telephone technical support $2 per min. 14 Hrs/7 Days a week! (8am to 10pm)
Min. $10 for initial diagnosis and credit card charge.
Ring now !! +61 3 9571 4801

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